Are you not getting as many online bookings as you’d like? Most likely either your Family Entertainment Centre website isn’t the best representation for your venue or you haven’t yet optimized your webshop.
If your webshop isn’t up to date and tailored to meet your visitors’ needs, you need to get to work. Make your webshop your key sales point, kicking ass at driving conversions, selling popular deals and getting visitors to come to your venue at those dreadful off-peak moments.
To help you improve your Family Entertainment Centre webshop we’d like to share 8 key tips to create an excellent webshop. The most important pointers?
Most of your guests are looking for and willing to simply select your most popular deals. It could be that they’ve already heard about them in reviews. Or they might just feel most secure that they’re booking the best day out when booking your most popular deals.
Don’t miss out on the opportunity to keep on selling your most popular deals or push new popular deals.
Plus, with a Briq Bookings FEC webshop, your guests can still customize their day out anyway. They can simply add other activities or extras to the experience too!
This sounds obvious, but is often overlooked once a webshop looks good on your laptop.
Did you know that most leisure centres currently do not even offer online booking and if they do… their webshops are often far from responsive to other devices than desktops?
Always consider how you want your webshop to look on a mobile phone, because that's where your customers will be booking your activities the most!
Briq’s webshops always look good on any device. Check it out in our demo.
When your guests choose a filter, the idea is that they’ll only see deals that are relevant to them, which makes it much easier to select the right activities!
It’s best to work with 3 different types of filters:
Every Briq leisure venue webshop automatically offers these filters to help your guests find their favorite experience.
Obviously, when someone says filtering, the first thing that comes to mind next is pre-filtering. Or not, of course.
Pre-filtering is actually rather simple.
You already offer specific deals on your website, targeted at specific occasions, segments or budgets. Most likely, under every deal you’ve added a Book Now button which leads to your website.
In this case, you can either lead your customers to your general webshop, or use the information you get by the deal they click on to already pre-filter the selection of deals they get to see!
So in case your customer has clicked on a Book Now button when checking out Kids’ parties deals, you’ll direct them to a pre-filtered webshop by changing the URL you direct them to from webshop.nl/ to webshop.nl/theme=kids-party.
We can’t stress enough how important it is to have high-quality images and photos to show off your activities, both on your website and in your webshop.
When selecting these visuals, consider first of all who your target audience is and make sure you show them in these pictures.
When you're selling a kids’ party, show kids at your activity having fun. Instead, when you're selling business experiences, show professionals in suits laughing and actively participating in whatever you’ve organized for them.
Next up, you want to show the emotions you want to evoke, like excitement, curiosity, adrenaline and fun.
Last, always use the same visuals for the same deal. You want to make sure those deals your guests found on your website are easily recognizable in your webshop too. This means these deals should have a consistent name and image, everywhere you show them.
And of course, don’t forget to clearly show the activity or service you’re offering!
Adventure Sports is a great example of a leisure centre that uses high-quality visuals to make their deals more appealing. The activities they’re selling are instantly clear, just by looking at the photos and it’s clear they’re offering thrilling and exciting activities.
You want to tell your guests who your activity is for, what it is, how much it costs and why they should book it at your leisure venue.
In a Briq webshop, you can already show the most important information in the deals overview, like Adventure Sports has done for Axe Throwing. Key here is also that they’ve used the clearest name possible.
Our own research has shown that calling activities by their name and not giving them any other weird names leads to the most conversions.
Below you see a good example of a fun day out as shown in our demo. It’s clear what your guests will do, the text is motivating and fun and they also get a sample program to know exactly what they can expect.
Make sure there are enough activities to choose from for all kinds of budgets and segments, so that there’s something for everyone.
Some guests, for example many students, can’t afford that combi-deal with karting, bowling, unlimited drinks and dinner, but may be interested to drop by for one or two heats of go-karting or a fun game of bowling.
Also think about creating special student deals for them to make it even more appealing to come to your family entertainment centre.
Similarly, if you’re offering kids’ activities, make sure you make your deals attractive to their parents. After all, they’re the ones who’ll take those kids to your venue.
A staggering 49% of your customers will add upsells to their initial chosen activity. This is a huge opportunity to increase your average order value. But you do have to offer the right extras.
When suggesting extras to choose on top of a chosen activity or deal, take into account your target audience, their budget and preferences based on the activity or deals they’ve selected.
So just think about what your guests are most interested in...
This means you’d best push extra soft drinks and fries for kids’ parties, unlimited drinks for stag parties and finger food platters for business outings.
And perhaps you’ve got a few cheap meal deals specifically for students or easy low-key lunches for a family day out.
The key when adding extra activities is that they shouldn’t block your booking. These extra activities should be easy to add, without having to be planned in - without being dependent on your capacities.
Thus, great extra activities are arcade games, access to a virtual reality room that’s never fully booked, another heat of karting if you always have some extra availability, a game of darts or perhaps extra bullets for your paintball gun.
If you sign up with Briq for free for an all-in-one webshop, online booking and scheduling solution, we help you select the right extras per deal.
Completing the booking and paying in advance should take as few clicks as possible. You can make this happen by using a smart booking and scheduling system that will allow your guests to simply book online based on your availability without having to contact you.
Next up, they should be able to pay online with all the most popular payment methods out there. Briq Bookings enables you to integrate with Stripe or CardConnect to offer all your guests’ favorite payment methods.
Another benefit of guests already paying online is that they’re guaranteed to show up, reducing the number of no-shows, and they’re more likely to spend more at your venue too!
Once your guests have paid, with Briq’s booking scheduler you can send them an automated booking confirmation and reminders too, for example with MailChimp.
Are you a leisure centre in need of some help to set up the best possible webshop that leads to more bookings and a higher average order value?