CarSmash: From Scattered Code Lists to Automated Gift Voucher Processing

CarSmash offers visitors a unique and spectacular experience where guests can let loose with a sledgehammer on scrap cars. It is a popular destination for groups, corporate outings, and special occasions. Gift vouchers play an important role in their business model, but managing them had long been a challenge.

The problem

Before implementing Gifty and Briq Bookings, CarSmash struggled with a labor-intensive process for managing gift vouchers. All codes were tracked manually in physical or digital folders. This system was not only time-consuming but also quite disorganized. For every booking, the team had to manually check whether a voucher was valid, determine its value, and then register the code as used.

This way of working led to a lot of manual effort. Due to the manual process, the risk of double redemption or missed registrations was real, and administrative tasks took up unnecessary time. With codes scattered across different folders, there was also no overall overview needed for efficient management.

The solution

In the search for a solution, two factors were decisive: ease of use and a clear structure. The integration between Gifty and Briq Bookings provided both. Unlike other solutions where gift vouchers and booking systems often operate separately, this combination ensures a seamless connection. CarSmash immediately saw the added value of a system where everything comes together: sales, management, and validation of gift vouchers, all linked to their booking platform.

The strength of the integration lies in the simplicity of the process. During the booking of a car smashing session, the gift voucher code can simply be entered in the booking flow. The system automatically recognizes the code, checks its validity and value, and directly deducts it from the total price. The customer instantly sees the remaining amount to be paid and can complete the booking — all in one smooth flow.

Behind the scenes, even more happens. As soon as a gift voucher is used, it is automatically marked as redeemed. The administration is updated automatically, without the need for manual entry of codes in separate systems.

The results

The impact of the integration is clearly noticeable in daily operations. Where the team previously spent time every day searching, checking, and processing gift voucher codes, this process is now fully automated. The time saved is used for more valuable work: customer interaction and improving the smashing experience.

The administration of gift vouchers is now fully streamlined. Instead of retrieving codes from different folders and processing them manually, the system now works automatically. This not only reduces workload but also results in more reliable administration without duplicate registrations or missed codes. Automation virtually eliminates the risk of human error. The system automatically checks whether codes are valid and prevents double redemption.

Ease of use for customers has also significantly improved. Enter the gift voucher code, automatic validation, and done. This enables faster bookings without waiting times and lowers the barrier to redeeming vouchers. Customer feedback confirms this: the ease of use is appreciated and contributes to a positive overall experience.

Recommendation

Based on their own experience, CarSmash especially recommends the combination of Gifty + Briq Bookings for companies that work with discount codes and gift cards. This includes Family Entertainment Centers such as escape rooms, trampoline parks, leisure businesses with experience-based activities, and event venues that regularly deal with gift vouchers, as well as active experiences like axe throwing and rage rooms.

For these types of businesses, this means you hardly have to worry about managing gift vouchers anymore. The integration takes the work off your hands and ensures a professional, error-free process. The CarSmash team now has more time and energy to focus on what really matters: delivering a spectacular smashing experience for their guests.

Do you also want to say goodbye to manual gift voucher management?

The combination of Gifty + Briq Bookings automates the entire process, from sales to redemption. Get in touch for a demo and discover how your business can save time and improve the customer experience.