HappyDays chose Briq to automate their booking process

In the spotlight mei 29, 2024
HappyDays

With over 20 years of experience and 11.000 m² of activity and catering facilities, Dutch leisure center HappyDays knows what people of all ages need for the perfect experience. This unique entertainment center is extremely popular among people who live nearby, but also among those who are willing to travel some kilometers for a fun day out.

When HappyDays started working with Briq in 2020, their goal was to reduce the average time spent on phone calls from 12 minutes to 5 minutes and to automate their processes. 

A multi-activity venue that accommodates a fun day out for everyone

Bowling, paintball, go-karting, laser tag, escape rooms, Fun4Kids, bungee soccer and outdoor activities… You definitely won’t get bored when you spend a day at HappyDays. Whether you’re with your friends, family or colleagues, this leisure center has everything to experience an awesome day out. 

Are you with a large group of people for a wedding, (theme) party or company outing? Then HappyDays is exactly the place to be. They have restaurants available for any group size. 

HappyDays needed one central place to manage their bookings

Because so many people wanted to visit HappyDays, the phone was constantly ringing for new bookings. At some point it became too difficult for the employees to handle all administration manually, which meant they were ready for the next step.

Kevin, Marketing and Operational Consultant from Red Rocket Online, helped HappyDays to find a suitable online booking system to have all bookings centralized in one place. Together with receptionist Odette he met with Briq’s Customer Success Team for an explanation.

“Briq was really helpful in making sure we could integrate with our current tools and in updating existing and creating new features.” | Kevin – Marketing and Operational Consultant at HappyDays

Phone calls reduced from 12 minutes to 3 to 4 minutes

After a few training sessions all employees quickly mastered the new online booking system. Now HappyDays has a great automated process and they receive bookings through their webshop

If they now receive a phone call, it takes around 3 to 4 minutes instead of 12. They’re also happy with the acces they have to interesting data they can act on. For example how much money a guest spends per visit or which activities are most popular. 

Great results that give HappyDays more time to make their guests’ experiences even better.

“In the end our name is HappyDays, right?”

Read more about HappyDays’ story and the collaboration with Briq Bookings.

Experience this multi-activity entertainment center yourself

Are you in need of a fun day out with your loved ones in The Netherlands? Then HappyDays is the perfect leisure center for you to go to. Have a look at their webshop and choose your favorite activities!

Bowling at HappyDays

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